The Liquid Intelligent Technologies voice solutions are designed to disrupt and differentiate through excellence
Voice services were not well served in the past. They were expensive and were complicated to install and maintain, and had a high barrier to entry – only large organisations could afford them. When Liquid Intelligent Technologies entered the space, we knew we had to do things differently, that we had to provide our customers with carrier-grade service that was accessible, cost effective, and reliable. Our goal was to open up the market and provide the kind of connectivity and communication that companies need to thrive.
The Liquid Intelligent Technologies value proposition continues to focus on delivering carrier-grade voice quality for crystal-clear communication. Crackles, pops and hisses with one-way voices and the urgent, ‘Hello?’ are not part of our package. Instead, Liquid Intelligent Technologies provides consistent voice communication experiences that are relevant and reliable. We have evolved our offering alongside the changing landscape, adapting how we work with our customers and the experiences we deliver to suit market demand.
We know that our customers want more. We know that they want secure, reliable and accessible solutions that come with high-level guarantees around service and capability. That’s why our voice services are defined by their ability to deliver differentiation.
How does Liquid Intelligent Technologies differentiate voice services?
Security. A lack of security is a major risk to any organisation leveraging voice services and access to the internet. Hacking has become a leading threat in voice communications, gaining ground through the use of increasingly sophisticated tools and methodologies. Want to know what this means?
- You’re hacked! The hacker has routed enough traffic through your voice line to make your company liable for millions. The bill comes due – you owe the service provider anything from R200 000 to several million and the agreement you signed doesn’t cover you for a security breach of this nature or magnitude. You have to pay.
- You’re hacked! The hacker has hijacked your line and is using it to earn money off premium rated services and call premium numbers. You now owe your service provider R25 million even though the hack didn’t take place in your environment. The bill is yours; the service provider isn’t taking responsibility and the debt sits on your bottom line.
These are not the scenarios that Liquid Intelligent Technologies customers experience. Our network and our environment are secured and monitored, providing you with not just carrier grade voice, but with the kind of assurances that you want from a service provider.
What makes Liquid Intelligent Technologies the right choice?
Assurances. With Liquid Intelligent Technologies you are assured of robust security baked into our underlying platform and into your experiences. We know you’ve been hacked before you do and this is how:
- We use high-end tools and systems to consistently monitor customer spend and behaviour on our voice lines. If a line experiences a sudden surge in usage or dramatic change in behaviour, we block the line. If the line suddenly starts making calls to premium rated numbers, our system blocks the line.
- Our systems consistently observe client spend patterns so we know that if calls or activity takes place over a weekend or at an unusual time, there may be an issue. We notify the client before it becomes an expensive liability.
- We authenticate our voice services and whitelist devices within the client environment. This prevents the unauthorised use of unknown devices.
- We collaborate with our clients to develop a customised spend limit based on their credit rating and need so if any of our security systems fail, this spend limit will stop outgoing calls the moment it is reached.
Every one of these steps is easily managed and controlled in close collaboration with Liquid and customer. If a line is blocked for any reason that isn’t due to a security breach, we quickly resolve the issue so clients don’t experience unnecessary downtime. Security doesn’t mean inconvenience with Liquid Intelligent Technologies.
Why work with Liquid Intelligent Technologies?
We offer our customers end-to-end telephony and collaboration solutions that are intuitive, designed to streamline communications, and increase productivity. We’ve been in this business for many years so we recognise the pain points and the challenges – and we understand how to make these go away. We understand what collaboration and communication mean to the business – and we know how to integrate these into your organisation.
We offer you voice solutions that provide exceptional quality and superb security. We know how to do voice, we know how to embed security, and we are here to help you.
